Refund Policy

This Refund Policy explains when URHIRED AI ("URHIRED AI," "we," "us," or "our") may issue refunds for paid subscriptions and related charges purchased through our Services. It should be read together with our Terms of Service. Nothing in this policy limits any refund, cancellation, or withdrawal rights that apply under the law where you live.

URHIRED AI includes a free plan with daily session minutes across verbal, coding, system design, and project interview types, plus live transcription and screen-share exclusion for the overlay — with no credit card required. We recommend completing a practice session on the free plan and verifying the overlay in your own meeting app (for example Zoom, Google Meet, or Microsoft Teams) before upgrading to Pro or Pro+.

Except where applicable law requires otherwise, paid subscription charges are generally non-refundable. We may issue a refund in the following cases when you contact us promptly (typically within 14 days of the charge):

• A technical fault in our Services materially prevented you from using the paid features you purchased, and our support team could not resolve it within a reasonable time
• You were charged in error or charged twice for the same period
• You cancelled before renewal but a renewal charge was taken anyway

If we cannot fix a qualifying technical problem, you may request a refund of the affected charge by writing to support@urhiredai.com.

Refunds are generally not available when:

• You have already used a substantial portion of the plan's included credits or paid usage for the billing period
• You are unhappy with an interview outcome, hiring decision, or AI output quality after the Service functioned as designed
• Your device, OS, or meeting setup does not meet the stated system requirements, or you have not granted required microphone or screen permissions
• You simply changed your mind after purchasing, without a qualifying technical or billing error (except where law requires otherwise)
• You violated our Terms of Service or Acceptable Use restrictions

Email support@urhiredai.com from the email address on your account. Include the approximate charge date, whether you paid by card or crypto, the plan or amount if known, and a short description of the issue. We may ask for additional details to investigate.

Approved card refunds are returned to the original payment method via Stripe and typically settle within 5–10 business days, depending on your bank or card issuer. Approved crypto refunds are handled case-by-case through our crypto payment provider and may take longer; network fees may apply and are not always recoverable. Timing of funds appearing in your wallet or on your statement is controlled by those providers.

When crypto checkout is enabled, you may pay for Pro or Pro+ as a prepaid 1-, 3-, or 6-month package through Cryptomus. The charge is the full package price. Crypto purchases do not auto-renew: access lasts for the prepaid period, and you extend by paying again.

The same refund eligibility rules above apply to crypto prepaid purchases. Because crypto settlement is irreversible on-chain once confirmed, refunds are discretionary when approved and may be issued as a crypto return, account credit, or other method we specify when resolving your request.

For Stripe subscriptions, cancel any time from Settings → Profile in the desktop app (Plan → billing portal). Cancelling stops future renewals; you keep access through the period you already paid for. Cancelling does not automatically refund the current period.

Crypto prepaid packages have no renewal to cancel. When the prepaid period ends, the account returns to the free plan unless you purchase another period or start a Stripe subscription.

Questions about this Refund Policy or a specific charge: support@urhiredai.com.